Effective Date: November 6, 2025
At MasterAIEbooks.com, we want every customer to be satisfied with their digital purchase. However, because our eBooks are instant digital downloads, we have specific conditions regarding refunds and returns.
1. Digital Product Policy
All products sold on this website are digital items (PDF eBooks, AI guides, templates, or resources).
Once your payment is confirmed, you gain immediate access to the download link — therefore, we cannot accept returns or exchanges.
2. Refund Eligibility
Refunds are only approved under the following conditions:
You were charged twice for the same order.
The download link did not work, and our support team was unable to resolve the issue within 48 hours.
You received a corrupted or incorrect file and reported it within 3 business days of purchase.
All refund requests must include your order ID, purchase email, and payment receipt.
3. Non-Refundable Situations
We cannot issue refunds for:
Change of mind after downloading the product.
Inability to use the file due to lack of compatible software or technical skill.
Claiming dissatisfaction with the content after access is granted.
Unauthorized sharing or misuse of purchased materials.
4. Refund Process
If your request meets the conditions above:
Contact info@masteraiebooks.com within 7 days of purchase.
Refunds (if approved) will be processed to your original payment method within 5–10 business days.
5. Customer Support
We’re committed to ensuring you receive your eBook successfully.
If you experience any issues accessing your files, please contact our support team — we’ll make sure you get your product promptly.